We’ve all been there-those exasperating, circular “I’m right, you’re wrong!” conversations with friends, family members, customer service representatives, or the cable guy. You say one thing and they say something else. How do you get what you want. Dr. Xavier Amador is a practicing clinical psychologist and adjunct professor at Teacher’s College, Columbia University in New York City. In his new book I’m Right, You’re Wrong, Now What? Break the Impasse and Get What You Need.
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